Terms & Conditions

Use of this website

By purchasing from Baby's-Mart you agree to be bound by our terms and conditions.

Changes to terms and conditions

Baby's-Mart reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of this website following any such changes constitutes your agreement to follow and be bound by the terms and conditions changed. For this reason we encourage you to review these terms and conditions whenever you use this website

Product specifications

All our products conform and are sold to British and or EC specifications. If you are purchasing for use outside the EC please check to ensure the product meets that country’s safety standards and legislation before purchase. 
V.A.T is included at the prevailing rate.

Colours

While every care has been taken to display as accurately as possible the colours of the products shown on this website, due to the nature and limitations of monitors and printers we cannot guarantee your view of the colour is accurate. Customers should satisfy themselves of the exact colours by viewing the actual product or by reference to the brochures etc prior to purchase.
Coordinating accessories may vary in tone and or shade; this is intrinsic to the manufacturing process. Wooden furniture including cots, cribs and other nursery furniture may vary in grain and shade from piece to piece and these inconsistencies are intrinsic to natural wooden items

Copyright notice

All the content on the Baby's-Mart website is subject to trademark, copyright and/or other intellectual property rights.
The content of this website, and the site as a whole, is intended solely for personal, non-commercial use by the users of our site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non–commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Babys-Mart

Errors and content mistakes

While we strive to provide an error-free website, the information on this website may contain typographical errors or inaccuracies. We cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, production specifications and product compatibility. 
As such we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website. Your statutory rights are reserved.

General ordering policy

Your order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit/debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to the credit/debit card used in the order for the amount charged. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our sales department. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order.
We recommend checking your vehicle to car seat compatibility before purchasing any car seats.  Should the car seat be unsuitable or incompatible with your vehicle you can return the item at your expense in line with our general returns policy

Exchange and refund policy

All goods must be inspected as to satisfactory quality and any shortages or damage in transit (packaging showing signs of damage in transit must be signed ‘box damaged’) along with any defects must be reported initially by telephone to Baby's-Mart within 48 hours of receipt and then by durable medium, e-mail returns@babys-mart.co.uk or writing to 4 River Terrace, Keynsham BS31 1HF. No claim for damage will be accepted after this period. If your purchase is found to be damaged or defective upon receipt we will arrange collection and replacement or a full refund.

If you wish to return your purchase for any other reason you can return at your own expense or we can collect at a cost of £18:00 per parcel*. You must notify us in writing within 14 working days of receipt and obtain a RAN (returns authorisation number).

We recommend the item is insured if returning yourself.  Upon return and inspection you will receive a full credit.  Please note you have a statutory duty to take care of goods that are returned to us we therefore recommend they are carefully packed to avoid any damage in transit.  Please use clear tape when securing, do not use ‘gaffer tape’ as this cannot be cleanly removed.  If a collection is scheduled and you are not at home as arranged you will be charged £8:00 for the aborted collection.  It is recommended that the original packaging be retained in case you need to return the product for service in the unlikely event a fault develops.  This does not affect your statutory rights.
*All Wooden Furniture carries a carriage charge of £20 per parcel unless otherwise stated.

Cancellation rights/acceptance of goods

You have a cooling off period of 14 working days from receipt of goods to enable you to decide if the goods ordered are as expected, during which time you may cancel the order in writing. E-mail returns@babys-mart.co.uk or write to 4 River Terrace, Keynsham BS31 1HF to obtain a RAN (returns authorisation number). If you do wish to cancel the goods must be returned unused. Please note that with wheeled goods if wheels/tyres are marked we reserve the right to refuse a refund.
You will be responsible for the cost of the safe return of the product to us or we can collect for £18.00 per parcel*. Please note you have a statutory duty to take care of goods that are returned to us we therefore recommend they are carefully packed to avoid any damage in transit. Please use clear tape when securing, do not use ‘gaffer tape’ as this cannot be cleanly removed.

Please ensure you insure the product if you return yourself. If a collection is scheduled and you are not home as arranged you will be charged £8.00 for the aborted collection. On the safe return of the goods a full refund less return charges will be given after inspection. 
You cannot cancel under these terms if you have used the goods. All goods must be inspected as to satisfactory quality, and any shortage or damage in transit (goods showing signs of transit damage must be signed 'box damaged') along with any defects must be reported to Babys-Mart initially by telephone within 48 hours of receipt and then by durable medium e-mail returns@babys-mart.co.uk or write to 4 River Terrace, Keynsham BS31 1HF. No claims for damage will be accepted after this period. 
*All Wooden Furniture carries a carriage charge of £20 per parcel.  This does not affect your statutory rights.

Tutti Bambini - If the goods have been sent with the courier, we will now need to charge a 30% handling fee in order to stop them with the carrier and will be refunded less this fee which includes picking, transport and insurance costs.

Supplier instructions & warranties

The buyer is responsible for ensuring that proper and correct operating instructions supplied with all goods sold are clearly adhered to. This also includes correct care and maintenance in accordance with the manufacturer’s instructions. The buyer consequently accepts full responsibility and fully indemnifies the company for any damages or consequential loss and all costs, liabilities, demands and expenses caused by misuse or lack of understanding of the product by the user.
If instructions happen to be missing please contact us immediately prior to using the product. Some instructions may be available on the manufacturer’s websites.
Occasionally suppliers may change specification prior to reprinting instruction manuals, if you are unsure please contact the manufacturer for more information.

Complaints or failure in guarantee period (UK customers only)

All returns are processed through the retailer and not the manufacturer; please contact us regarding any after sales issues.  We endeavour to offer an impartial returns procedure for the benefit of all parties. To enable us to process your claim as efficiently as possible please follow this procedure, failure to follow this procedure could result in delays in processing your claim or return.

In the first instance contact our returns department on returns@babys-mart.co.uk or write to us with the following information:

  • Order Number
  • Name (Person who placed the order)
  • Contact telephone number.
  • Date of Purchase
  • Faulty Item (Product description)
  • Details of Fault (Description of fault)
  • If possible digital photos could also be sent to help identify the problem.

We will then, depending on the issue, either contact you to discuss the matter further or issue you with a returns authorisation number. Please note returns sent back without a returns number may be refused or could result in delays in processing.

If it is felt that the goods need to be returned for inspection you will need to do the following.

  • Box the item ready for collection. It is wise to retain the original packaging for this purpose. Our shipping company will not collect items which are not properly packaged
  • Contact us at returns@babys-mart.co.uk to arrange collection. Please book your collection at least 2 days in advance and between Monday – Friday. Collections are usually made during the afternoon via Parcel Force or DHL. If a collection is scheduled and you are not home as arranged you will be charged a £8.00 for the aborted collection
  • Please include your Returns Authorisation Number (RAN), proof of purchase and a description of the fault.

Please note we are unable to offer a loan or replacement product while your return is being inspected or repaired. Proof of purchase must accompany any warranty claim. Most nursery items come with a 6 months guarantee; however some products come with a 12 months guarantee or more. Check your instruction guide or warranty book for more information. This does not affect your statutory rights. If a fault develops within the guarantee period, we will arrange collection and inspection in our workshop. If the failure is confirmed to be due to a manufacturing fault we will arrange repair, or replacement if the repair in uneconomical.
If the fault is due to fair wear and tear, damage or misuse we will quote for a rectification and you will also be liable for the carriage charges, which are currently £18 per parcel*.
In the event of a dispute as to the cause of the failure the product will be sent to the manufacturer who will establish if the fault is covered by the manufacturer’s warranty. 
In the event the manufacturer identifies the fault is due to fair wear and tear, damage or misuse you will be liable for all carriage costs and any repair costs if you wish the product to be repaired.
Our workshop will be happy to quote for any non-warranty repair. All returned product must be carefully packed in cardboard. It is wise to retain original cartons for this purpose. If a collection is scheduled and you are not home as arranged you will be charged £8.00 for the aborted collection.

*All Wooden Furniture carries a carriage charge of £20 per parcel unless otherwise stated.

Shipping and handling

See our Dispatch & Delivery page for details. Please note - our shipping carriers only work Monday to Fridays. Babys-Mart reserves the right to increase shipping costs for exceptional orders/items. You will be contacted and given the option to cancel your order if you do not wish to pay the extra shipping charge.
On occasion we may ship from multiple warehouses depending on the items ordered. In this circumstance your items may arrive on separate consignment numbers and arrive at different times. However we calculate your shipping based on your complete order.
Should our carriers attempt to make a delivery when you are not home, they will leave a card with consignment details along with the contact details of your local depot so you may arrange re-delivery on a suitable day or arrange collection from the depot. You will be given ample opportunity to respond to the carrier, if you do not respond to the calling card the goods will be returned back to us. There will be a return to sender charge incurred currently £18 per parcel. If you do not receive your order or have not been contact by us within 4 working days please contact us to track your order.
*All Wooden Furniture carries a carriage charge of £20 per parcel.

Delivery schedule

We aim to dispatch 98% of orders received before 12:00 pm the same day. Any errors found on orders, for example address details or payment details may delay your order. We cannot be held responsible for delays due to inaccuracies. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order. For our standard delivery please allow 2-3 working days for delivery. For our express delivery please allow 1-2 days. In both cases we regret we cannot guarantee delivery service or times. In the rare event that the carrier fails to deliver within the specified time, 7 days must be allowed for the consignment to be located. If the delivery time falls outside 14 days from order you will be entitled to cancel. From time to time we may use more than one carrier for your order; in this case parts of order may arrive at different times. 
For orders that result in a failed delivery due to no one being able to sign for delivery or for orders that are returned to sender, a £18 carriage charge per parcel will be applied*
*All Wooden Furniture carries a carriage charge of £20 per parcel unless otherwise stated.

Back orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.  All orders accepted subject to availability.

Order now deliver later. 

For products on extended delivery, or to reserve an item prior to the birth of your baby so that it is not stored at your home, you may order on a 50% deposit and we will store the item until you require it. Just a quick E-mail, we will collect the balance owing and dispatch the goods.

Klarna Payment

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna. 

Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:United Kingdom 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Reaching us

If you need to reach us, please E-mail us at sales@babys-mart.co.uk, alternatively, call our Customer Service Team on 0117 904 1144, (answer machine available out of hours). Call charged at standard rate.
For all returns issues please contact returns@babys-mart.co.uk Alternatively write to us at 4 River Terrace, Keynsham, Bristol. BS31 1HF.

Limited company information

Babys-Mart.co.uk is a trading name of The Baby Group Limited.
Registered Office: 21 Temple Street, Keynsham. Bristol. BS31 1HF. Registered in England.
Company registration number 5560802. VAT No. GB357997578